London-based community manager helping businesses thrive through customer operations and digital media management.
Wholesome optimistic and obsessed with driving positive change through innovation and creative ideas. I am passionate about technology and believe it to be instrumental to building a better, fairer future. I am at my best when I am tackling complex problems, uncovering creative new business opportunities and driving stakeholders at all levels towards a common goal through product strategy and operations management.
I have a thing for words, get a kick out of empty inboxes and great copy and still secretly hope I can be a full-time poet when I grow up. I am into poetry and all kinds of literature. I grow in love with London more often than out and am partial to its good food and free contemporary art galleries, but Lisbon will always be my happy place. I try to travel as much as I can and enjoy sending old postcards while I am at it.
Experience
Social Community Operations Manager at Bumble
2020 – Present
I currently lead Badoo’s Social Community Operations team. We’re envisioning a world free of misogyny, where all relationships are equal. We know, we’ve got our work cut out for us – but we believe in our mission. The world we’ve always imagined, one first move at a time.
Freelance Journalist, Lisbon & London
2015 – Present
Freelance Events Coordinator, Lisbon
2011 – 2015
UK Customer Experience Lead at Hostmaker
2017 – 2020
Hostmaker is a tech-enabled home rentals management company, featured by Forbes as one of 5 fastest-growing British businesses to watch in 2016 and ranked #3 by StartUps UK in 2018, and #16 in 2019 by Deloitte’s Fast50. I was in charge of the CX team, as well as care strategy on social media.
Social Media & CX Manager, Travel Joy Hostels
2015 – 2017
Project Manager at Ukbar Filmes
2013
Education
Digital Media MA
2017 – 2018 | Birkbeck College, University of London
Digital Media Culture, Digital Design Thinking, Social Media & Online Branding, Web-based Journalism.
Dissertation: “Gentrification and the city: studying the link between Airbnb, neoliberal policies and the social crisis in Lisbon.”
Communication Sciences BA
2012 – 2016 | FCSH, Lisbon Nova University
Journalism, Media Management, Strategic communication, History and Philosophy of Media.
Secretary of the General Assembly of Nova University’s student council and editor of the Faculty of Social Sciences of Nova University of Lisbon’s newspaper.
Let’s make something together.
